We regularly receive questions from our visitors, here is the list of the most frequent:

1. My article has still not arrived, is this normal?

Given the high demand, the delivery time is estimated between 7 to 12 days after treatment.

2. Why is the delivery so long?

To avoid high storage and labor costs, our goods are located abroad. This allows us to offer you items at very competitive prices while offering you support in French.

3. Items are missing from my order, where are they?

We have a lot of suppliers, when you place an order, each supplier takes care of a particular product. If you order 5 different items, you will therefore receive 5 different packages and these will arrive at different times (some will be faster, others slower). By cons if you order 3 times the same product, then they will all be in the same package.

4. Do you ship abroad?

Absolutely, we can ship all over the world except Iran.

5. My item is damaged, can I get a refund?

Absolutely, if your item arrives broken, send it back to us and it will be refunded.

6. I was wrong in the size of an item, can I get a refund?

Unfortunately this is not possible, so be careful before placing an order, if your item is a garment.

7. I am not satisfied with my order, can I be reimbursed?

All you have to do is contact us and we will give you the procedure. You have 30 days from the receipt of the goods. You just need to send the item back to us and we will refund it 100%. The return costs are your responsibility.

8. How to contact you?

E-mail (24h response in 99% of cases):

9. Can I contact you by phone?

For the sake of speed, we do not take calls over the phone. Processing an e-mail takes us a few seconds or minutes, while an average call lasts several minutes. To avoid costs and offer you the lowest prices, we only respond by e-mail. Know that we are not ignoring anyone and respond quickly. If you have any doubts, take it for a test. 

10. Can I trust you?

Absolutely, we accept payments via Visa, Mastercard and Paypal, these world leaders would never let us continue our shop if we had a high rate of dissatisfied customers. Our online store is constantly monitored.

11. How do we protect your personal information?

We follow industry standards for information security management to protect sensitive information, such as financial information, intellectual property, employee information and any other personal information that is entrusted to us. Our information security systems are applicable to people, processes and information technology systems based on risk management. We perform annual audits to ensure that the processing of your credit card information is in accordance with industry guidelines. We hold a service provider certification that meets the PCI PCI Level 1 Data Security Standard, which is the highest level of certification,

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